This page explains how to request the deletion of your Apptawn account and the personal data linked to it. It applies to accounts created on the website https://apptawn.com and in the Apptawn mobile apps for Android and iOS. Until the company registration is completed, the apps are published on Google Play and the App Store under the personal developer account of Apptawn’s founder, whose name is shown on the store pages; they will then move to an account in the company’s name. You do not need to install the app to request deletion.
Option 1: Delete your account yourself
In the Apptawn app
- Open the Apptawn app and sign in.
- Go to Settings › Delete Account.
- Tap Delete account and confirm.
Option 2: Request deletion by email
- Send an email to contact@apptawn.com with the subject “Account deletion request”.
- Send it from the email address linked to your Apptawn account. If that is not possible, include the phone number registered on your account.
- Tell us whether you want to delete your whole account or only some data (for example, photos, messages or a listing).
- To protect your account, we may ask you to confirm your request (for example, with a link sent to your email). We will never ask for your password.
You can also call or message us on +251 91 197 6657 if you need help with your request.
Before you delete
- If you have an upcoming confirmed booking (as a guest or as a host), please cancel it first under our Refund & Cancellation Policy, so that other users are not affected.
- Hosts with a pending payout: the payout will be paid to you in full before the account is deleted, minus only amounts we have told you about in writing (for example, an approved refund).
- Deletion is permanent. You will not be able to recover your account, listings, messages or reviews.
What we delete
When your account is deleted, we permanently delete (not just deactivate):
- your account and profile information (name, email address, phone number, password hash, profile photo, bio, language preferences);
- your listings, listing photos, descriptions and availability calendars (hosts);
- your saved searches, favourites and wishlists;
- your messages, except where they must be kept as described below;
- ID documents (photos of your Fayda national ID, Kebele ID or passport), if any;
- device identifiers, push notification tokens, location data and app preferences linked to your account;
- your marketing preferences (we keep only a minimal record so that we do not contact you again).
Your reviews of others are anonymised and shown as “Former Apptawn user”.
What we keep, and for how long
Some data must be kept for a limited time to meet legal obligations, prevent fraud or resolve disputes. We keep it only for these purposes, with restricted access, and then delete or anonymise it:
- Booking, payment, refund and payout records (booking reference, dates, amounts, payment status, transaction references): kept for 10 years to comply with Ethiopian tax, accounting and commercial record-keeping laws.
- Messages and records linked to an open dispute, claim or investigation: kept until the matter is closed, then for 2 years.
- Fraud-prevention and safety records (for example, if an account was banned): limited to the minimum necessary (name, phone number, email, reason), kept for 5 years after the account is closed.
- Data we must keep under a legal order or request from a public authority: kept for as long as required by law.
- Backups: deleted data may remain in secure backups for up to 35 days until they are overwritten.
Once online payment is launched, our payment service providers will keep their own transaction records under their own privacy policies and legal obligations.
How long it takes
- We aim to confirm receipt of email requests within one business day.
- Your account is deleted within 30 days of your confirmed request, and we will tell you by email when it is done.
For more details, see our Privacy Policy.
Contact
Apptawn (company registration in progress)
Email: contact@apptawn.com
Phone: +251 91 197 6657
Support hours: every day, 8:00–18:00 East Africa Time (EAT)
We aim to reply within one business day.